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ACADEMY POLICIES

Policies and terms and conditions
Please be aware by making a booking you acknowledge and agree to abide by these terms and conditions. We reserve the right to cancel, delay, shorten or change treatments where reasonably necessary due to the effects of any of the provisions below.

 

COURSE BOOKINGS
Course Bookings are essential. 
Please ensure you send proof of previous training to ensure you meet the requirements to train with us, your deposit will not be refunded if you fail to present this information. If you cannot make your course for any reason, please inform us straight away, we will understand and it gives someone else an opportunity to have that appointment time.

ARRIVAL
Any inappropriate behaviour may be reported to the police.

Please arrive at your appointment on-time. If you are running late for any reason, please let us know as soon as possible as late arrivals may mean we are unable to honour your booking, or your treatment time may need to be reduced if we have scheduled appointments after yours.

LATE ARRIVALS
We fully understand that sometimes being late is outside of your control.. We will always do our best to accommodate late arrivals. (Within 15 minutes after your appointment) by performing the most complete treatment possible in the time remaining at the full price. Unfortunately, arriving 15 minutes after the scheduled time of your appointment will result in full charges and no other appointment will be booked until paid.

We recommend that you plan ahead for your visit to us. We’ll be happy to answer any questions you may have about our location, parking and travel options.

 

REFUND POLICY – COURSES
Our courses are carried out by a qualified therapist. If you have had training that you are unsatisfied with please bring it to the attention of the therapist. We do not give refunds on any courses however we will look into your concerns immediately and try to resolve the matter as quickly as possible.

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