CLINIC POLICIES
Please be aware by making an appointment you acknowledge and agree to abide by these terms and conditions. We reserve the right to cancel, delay, shorten or change treatments where reasonably necessary due to the effects of any of the provisions below.
ARRIVAL Any inappropriate behaviour may be reported to the police. Please arrive at your appointment on-time. If you are running late for any reason, please let us know as soon as possible as late arrivals may mean we are unable to honour your booking, or your treatment time may need to be reduced if we have scheduled appointments after yours. LATE ARRIVALS We fully understand that sometimes being late is outside of your control.. We will always do our best to accommodate late arrivals. (Within 15 minutes after your appointment) by performing the most complete treatment possible in the time remaining at the full price. Unfortunately, arriving 15 minutes after the scheduled time of your appointment will result in full charges and no other appointment will be booked until paid. We recommend that you plan ahead for your visit. We’ll be happy to answer any questions you may have about our location, parking and travel options.
BOOKING APPOINTMENTS Appointments with We are essential. To avoid disappointment we recommend you book your treatment in advance by calling, texting or emailing us. We will send you an SMS reminder the day before your appointment, so you can change, confirm or cancel by telephoning us immediately. If you cannot make your appointment for any reason, please inform us straight away, we will understand and it gives someone else an opportunity to have that appointment time.
REFUND POLICY – SERVICES Our treatments are carried out by a qualified therapist. If you have had a treatment that you are unsatisfied with please bring it to the attention of the therapist and follow the complaints procedure (detailed below) We do not give refunds on any treatments however we will look into your concerns immediately and try to resolve the matter as quickly as possible.
RETURNS POLICY FOR OUR CLINIC SERVICES We strive to provide exceptional services to all our clients. However, there may be occasions when you might need to return or cancel a service. Please review our returns policy outlined below: Eligibility for Returns: You may be eligible for a return within 14 days of the initial service date. To be eligible, the service must not have been fully utilised, and any products associated with the service must be unopened and in their original packaging. Initiating a Return: To initiate a return, please contact our clinic reception team within the 14-day window. You will be required to provide proof of purchase, such as a receipt or invoice. Refund Process: Upon approval of the return, refunds will be processed using the original payment method. For services paid with Klarna, Clearpay, Laybuy, or similar Pay-Later services, refunds may affect your payment schedule or outstanding balance. Please refer to the terms of the respective payment service provider for further details. Exceptions: Certain services may not be eligible for returns due to their nature or regulatory requirements. These will be communicated to you at the time of booking. Policy Review: We reserve the right to update or amend this returns policy at anytime. Any changes will be effective immediately upon posting on our website or notifying clients through other appropriate channels.
CANCELLATIONS If you need to cancel your appointment, please contact us at least 48 hours in advance. Since we turn away other clients to hold your booking, any cancellations with less than 48 hour’s notice will result in full charges and no other bookings will be made until paid
CONSULTATION FORMS & HEALTH CONDITIONS All new clients will be requested to complete consultation forms before our therapist can perform any treatments on you. Failure to do so will result in us refusing to perform your treatments. Please advise us of any health conditions, allergies, or injuries which could affect your service when completing this form. It is your responsibility to let us know of any changes in your circumstances before your treatment goes ahead. We also reserve the right to ask you to complete the consultation forms for every treatment so that we can update our records